Jewelry Care & Repairs



Learn how to properly care for your jewelry with a few simple steps that will ensure your pieces look lustrous while preserving the metals so they last a lifetime. Our jewelry pieces are 100% handcrafted with the finest materials, so taking proper care of them will extend their life indefinitely as long as you care for them correctly.

 

Wipe Down

To prevent tarnishing and oxidation, you should always wipe down your jewelry after you wear it with a soft cloth. This will remove oils, lotions, perfumes, and products.

Airtight Storage

The sulfur in the air reacts with oxygen, which speeds up tarnishing. So to slow this process down and prevent tarnishing, store your jewelry in an airtight container. A plastic zip bag works great for this!

Avoid Moisture

Prolonged periods of moisture can be harmful to natural gemstones. If you get your jewelry pieces wet, simply dry with a soft cloth. Never store your jewelry in an airtight space if it's still wet. Humidity can and will speed up tarnishing and can harm certain gemstones.


Polishing Cloth

Invest in a polishing cloth. The easiest and safest way to your pieces gleaming is to use a polishing cloth. It won’t harm any gemstones and it’s quick and easy. Keep in mind though that polishing cloths are best used on sterling silver, gold filled, and gold pieces. Excessive polishing of plated pieces will eventually wear away the plating.

Avoid Chemicals

There are a lot of chemical cleaning agents out there for jewelry. Most are probably okay but it’s always better to be safe than sorry. An easy way to clean up a pearl or natural stone is using water, Dawn, and a soft bristled toothbrush. We don't recommend using chemical cleaners on our jewelry as most are harmful to the environment as well.

Use of Machinery

Ultrasonics are generally okay but can be rough on certain natural gemstones. If you aren’t sure about a gemstones hardness, it’s better to avoid the ultrasonic as it could damage the stone.

 

Renaissance Wax

Major secret here! Avoid tarnish and worrying about cleaning pieces by using Renaissance wax on your jewelry. The crystalline wax creates a non damaging layer to protect the metal from your skin. This of course should be applied every so often as the wax layer does wear over time. The smell isn't great but a little goes a long way and it does truly help to create a nice barrier to stave off tarnishing.

Anti-Tarnishing Paper

Our boxes each contain non-tarnishing recycled fiber inserts so storing your jewelry in their boxes will help prevent tarnishing. However, if you like to store your jewelry in a drawer or jewelry box, anti-tarnishing paper can really help. Anti-tarnishing paper is fairly inexpensive and can easily line a drawer or box. These papers last about 6 months but it also depends on the environment. More humid environments may decrease the shelf life.

 

Warranty

We appreciate your business and strive to provide the highest quality handcrafted jewelry pieces. We provide a lifetime manufacturers warranty excluding coverage for abuse and neglect*. Therefore, we cover any defects in materials or craftsmanship. If you believe your piece has a manufacturing defect, we will gladly inspect it. If we determine the damage is due to a manufacturing defect, we will repair or replace the piece free of charge. If the jewelry piece is no longer available and we are unable to repair the original, we will replace the piece with a similar design. If the damage is not caused by a manufacturing defect, we will notify you and determine whether or not we are able to repair the piece at cost.

Slight irregularities and variations in craftsmanship or inclusions in gemstones are individual to each piece. These characteristics are considered part of the character of the piece and should not be considered a defect.

We offer complimentary cleaning on all of our jewelry pieces. You will be responsible however for the cost of shipping.

Exclusions

Repairs, maintenance, or other services performed by someone else voids our manufacturers warranty.

Wear and tear is normal with jewelry, especially when it comes to rings. We do not provide a warranty for damage due to normal wear, product loss, loss of stones, or theft.

*Examples of abuse & neglect which we do not cover:

  • Discoloration due to chemicals, make-up, perfumes, oils, bathing, etc.
  • Bent, caught, or worn out prongs as prongs wear over time and require re-tipping/restoration work.
  • Lost gemstone due to neglected prongs.
  • Lost or damaged gemstone(s) due to chipping or breaking caused by normal wear.

We are always happy to take a look to determine how we can fix it and whether or not there is an associated cost depending on required repairs. Please send us an email with an attached pictures of the jewelry piece to: support@bentleyandlo.com.

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