shipping & returns

 

Shipping

We offer free domestic standard shipping on every order $35+. We use UPS and USPS as our shipping carriers. We offer flat rate shipping costs and their rates can be found below. 

Domestic Shipping Rates

First Class Package 1-4 Days Free with purchase $35+
First Class Package 1-4 Days $5.00
Priority Mail 1-3 Days $7.75
UPS 2nd Day Air 1-2 Days $18.00
Priority Mail Express 1-2 Days $34.00
UPS Next Day Air Saver 1 Day $38.00

 

International Rates

We do ship internationally! Available carriers are DHL, UPS, and USPS. Please see shipping rates at checkout for the specific cost as it varies based on region.

 

Returns

Begin Return

We accept returns up to 30 days of receipt provided that the item is returned to us unused and you've completed our return form.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For orders that total $35+ (excluding shipping and tax) returns are free. For orders less than $35, there is a $5 return shipping fee applied to your refund. If the return is because of damaged jewelry upon arrival, the $5 return shipping fee is waived.

Once you've completed a return form you'll receive an email verifying we've received your request. You'll then receive a follow up email with instructions on how to mail back the jewelry using the pre-paid label we provide.

Only regular priced items may be returned, all sale items are final sales.

Exchanges

We are happy to provide an exchange up to 60 days of receipt at no cost to you. In the event of an exchange, we cover all shipping costs. Please complete our return form and choose the exchange option.

Refunds

Your refund will be processed when we receive notification that it has been shipped and a credit minus the $5 return shipping fee (if applicable) will automatically be applied to your credit card or original method of payment. 

 

 

FAQ

Shipping

When will my order ship?

We strive to fulfill orders as quickly as possible. Most of our orders ship within 24-48 hours excluding weekends and holidays.

What if I haven't received my package?

We provide all orders with tracking numbers. If your tracking information shows delivered but you haven't received it you'll need to file a claim with the carrier. For USPS, file a claim. For UPS, file a claim.

If your tracking information doesn't show delivered and you believe your package is lost, please email us at shipping@bentleyandlo.com and we will work to resolve the matter as quickly as possible.

How long will it take to be delivered?

We're located on the East coast in New Jersey so depending on which zone you live in and which shipping type you chose, shipping may take anywhere from 1-4 days. Please review the above chart for estimated shipping times.

Carriers have been experiencing shipment delays. Unfortunately, this isn't something we have control over so your package may take longer then the estimated time frame.

refunds

How long until I get my refund?

We issue your refund as soon as we receive confirmation that the jewelry has been shipped back to us by the carrier. Once we've issued the refund, it can take up to 7 business days for your card company to credit your account.

I forgot to put in my discount code at checkout, can I still get the discount?

Absolutely! If this has occurred, please email us at support@bentleyandlo.com with:

  • Name
  • Date of order
  • Order number
  • Discount code you'd like applied

    Since payment was already received, we'll refund you the amount of the coupon savings.

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    No Products in the Cart